What are your shipping times?
Processing takes 0–1 business days. UK delivery typically takes 2–4 business days after dispatch.
What is your return window?
You can return items within 30 days of delivery if unused, with tags, and in original packaging. Start by emailing info@ferayne-co.co.uk.
Do you offer exchanges?
No direct exchanges. Return the item for a refund and place a new order.
How do I track my order?
We email a tracking link once your order ships.
Can I change or cancel my order?
Yes, within two hours of purchase. Email info@ferayne-co.co.uk immediately.
My item arrived damaged or incorrect.
Email us within 48 hours with photos and your order number for a quick resolution.
